Tenant retention has never been more important. In today's market, it could mean the difference in the survival of your company. Keeping the tenants you have in place and filling vacancies is more essential than ever. And this means that the tenant is king. What does it take to retain tenants in today's market conditions? What can you do to capture new ones? Especially if your building is not brand new? How can you maximize income for existing tenants, and add value to that process? Join us for this webinar and find out why developing a good relationship with your tenants and having good communication with your broker is the key. Knowing what's important to tenants in this market is the first step toward keeping them in your building. 

Webinar length: 1 hour, 30 minutes

Seminar Information
Seminar Date:
July 20, 2010
Seminar Objectives
  • Alternative tenant retention strategies that work in today's economic climate.
  • Creative options for filling vacancies and managing the ever-important bottom line.
  • Best practices for building relationships with brokers and leveraging tenant rep brokers.
  • Proactive approaches to diagnosing what your current tenants may want and delivering it!
  • Important interventions you can make to help you avoid losing a tenant.
Tenant Relations in the Current Market

James W. Arce is a Senior Managing Director of Client Solutions for Cushman & Wakefield, overseeing corporate user accounts in the Western United States. He is responsible for delivering leasing, management and construction services for over 62 million square feet. Mr. Arce is the recipient of the prestigious James P. McGuire award as the outstanding Cushman & Wakefield Asset Services professional for 2003.

Prior to joining Cushman & Wakefield in 2000, Mr. Arce was Senior Vice President, Investment Management with Wilson Cornerstone Properties, formerly William Wilson & Associates. He was responsible for the oversight of more than 7.1 million sf of Class A office space in several major West Coast markets. Specific roles included the oversight of leasing and property management, and client relations. During his 12 years with William Wilson & Associates and Wilson Cornerstone, Mr. Arce directed the Property and Asset Management function, developed new business for third party Property and Asset Management Accounts, completed numerous acquisitions, dispositions, financings, 1031 Exchanges, and partnership restructurings, oversaw construction and redevelopment of several projects, and managed and leased numerous buildings.

Mr. Arce received an MBA degree in Real Estate from U.C. Berkeley in 1980. His BS degree in Economics and BA degree in Russian from U.C. Riverside in 1975 were both obtained with high honors.



Mike Kent is US President of the Real Estate Management services group for Colliers International, the third largest commercial real estate firm in the world.  With full Operational responsibility for real estate management services, Mike is dedicated to helping clients drive value within their portfolios.  He specializes in working with institutional clients and is known widely for his unparalleled expertise and creativity in property and asset management.

With more than 25 years of experience in the real estate management and leasing industry, Mike began his career in Southern California specializing in office and industrial leasing.  In 1995, he joined RREEF as a leasing specialist in Anaheim and in 2004 was named Managing Director in charge of Leasing and Property Management which included the supervision of over 80 property management offices nationwide. 

Mike is actively involved in the Make a Wish Foundation, both regionally and nationally.

Individual topic purchase: Selected
BOMI International
Continuing Professional Development Credit: 1.50
BOMA Member Price:$39.00
Non-Member Price:$69.00