Temperature related calls top most lists with regards to building occupant complaints. These situations can easily be cooled down by understanding the mechanics behind-the systems. Through photographs, you'll learn how mechanical systems operate and interact to provide a comfortable space. This webinar addresses hot and cold call troubleshooting and resolution with a focus on customer service, a basic technical overview of mechanical systems, and common hot/cold call troubleshooting techniques; all of which will impact hot and cold calls in buildings and keep your tenants cool and at ease.

Webinar length: 1 hour

Seminar Information
Seminar Date:
May 15, 2012
Seminar Objectives
  • The #1 troubleshooting success tip frequently overlooked by building staff when addressing temperature calls.
  • That E.M.P.A.T.H.Y. is more than just understanding the situation.
  • How mechanical systems operate and interact, so you can ask the right questions of your engineer and troubleshoot quickly.
  • What the common hot/cold temperature causes are and how to deal with them.
  • The three questions that should be asked to simplify the diagnosis and resolution of most hot and cold calls.
Keep Your Cool When Things Get Hot: The Mechanics of Tenant Temperature Calls

Ray Congdon is the Senior Engineering Manager for Hewlett Packard, on behalf of CB Richard Ellis (CBRE), which consists of 40,000,000 square feet of property, nationwide, and a staff of over 100 engineers. Prior to 2011, Ray was a Director of Engineering at CBRE in the Seattle area, where he was responsible for the management of building operations and MEP maintenance and repairs of 2,350,000 square feet of medical office and hospital buildings. His responsibilities included oversight of building system efficiencies, energy management, Utility and Fire Prevention Management Plans, code compliance and long-range capital planning. He managed a staff of over forty building engineers who provided services to forty-one buildings in western Washington. He was also responsible for ensuring the engineering team stayed current with technology through the implementation of an expansive Engineer Training Program.

Ray has spent 23 years in building engineering and property management. He has experience in outpatient healthcare, hospital, and Class A, commercial high-rise. He has provided leadership in significant energy-reduction projects which has rewarded clients with the EPA Energy Star benchmarking and building labeling. Additionally, he has coordinated and administered the scope and execution of significant capital projects from tenant improvements to major mechanical systems replacement, and has proven experience in operating expense reduction.

Ray is a recognized leader with regards to energy management and speaks regularly at industry events in the Seattle area. He teaches for BOMA – Seattle/King County as well as the Building Operator Certification program through the Northwest Energy Efficiency Council. He is the 2008 recipient of the BOMA – Seattle, King County Principal Member of the Year Award, as well as the 2009 recipient of the Association of Energy Engineers Region V Energy Professional Development Award.

Individual topic purchase: Selected
BOMI International
Continuing Professional Development Credit: 1.00
Building Operator Certification (BOC)
Continuing Education Hours: 1.00
BOMA Member Price:$39.00
Non-Member Price:$69.00